General Line – 01475 884300
Prescription Line – 01475 884310

Lines open 8.00am to 6.00pm

Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Access to medical records

The practice is registered and complies with the Data Protection Act 1998. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with ... [continue] Access to medical records

Complaints policy

We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager in writing. Every effort ... [continue] Complaints policy

Cookies and privacy policy

Practice privacy notice Mount Pleasance Practice has a legal duty to explain how we use any personal information we collect about you, as a registered patient at the practice. Staff ... [continue] Cookies and privacy policy

Disabled access

There is good access for the disabled to all of our consultation rooms. A designated parking bay is adjacent to the surgery entrance and the surgery has a ramp and ... [continue] Disabled access

How to register as a Patient

Closure of Practice List The Board and Inverclyde HSCP has agreed to the closure of our practice list. Our list is still currently closed and we are not sure when ... [continue] How to register as a Patient

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities

Updating your details

If you change name, address or telephone number, please let our receptionists know by coming in to the surgery or writing to us. If you move outside the practice area ... [continue] Updating your details

Useful websites

Health Advice NHS Inform MSK – https://www.nhsinform.co.uk/msk/ Good advice on common health care problems can be found at www.patient.co.uk, www.nhs24.com and www.nhs.uk. Search for Health Information https://patient.info/health Ardgowan Hospice Information about their services can ... [continue] Useful websites

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their ... [continue] Violent or abusive behaviour

Your local HSCP

The Health and Social Care Partnership (HSCP) is a new organisation that builds on our previous CHCP arrangements. It formally brings together community health services and social work services. Find ... [continue] Your local HSCP

Date published: 8 October 2014
Date last updated: 22 October 2014