Mount Pleasant Practice

Important Patient Information

WE HAVE 3 GP'S OFF ON LONG TERM SICKNESS

As a result of this we have fewer appointments to offer and this has had an adverse impact on our workload, including prescription requests, insurance reports, requests for doctor letters etc.

We have closed our Practice for new patients and have consulted the Health Board in the hope that they may be able to help during this busy period.

We ask for your patience with our admin staff who have the difficult job of dealing with the demand on a daily basis.

Opt In/Out Appointment Reminders

Due to the new Data Protection Law that came into place on the 25th May, you now need to Opt In or Out of receiving a text message to remind you of your appointment time. We sent out a text message to allow you to do this, if you deleted the text without replying you will no longer receive text messages or if you didn't text START to the number you will also no longer receive the text message reminder. If you would like to Opt In to receive your reminder please contact the surgery and we can update your records. If you wish to Opt Out please contact the surgery and we can update your records.

Choose the right Service

When you phone into the surgery for an appointment the reception staff will now be asking you what the problem is.  This is to allow you to be directed to the right service and try and get you seen quicker. If you have an Eye problem you should now be attending the Optician. If you have a Mouth problem you should be attending your Dentist. If you have an Ache/Pain or Strain you should be attending the In House Physiotherapist. If you have a Minor illness all Inverclyde Pharmacists can offer advice and Free Treatment.  Please see our practice news letter Issue 14 August 17 for more information on what is covered under this service.